I recently stayed for one night at the Palladium Hotel, Mumbai (Now St. Regis) I was attending 2015 Discover Thainess an event which was held at the hotel itself. The rooms were booked for us by the Tourism Authority of Thailand. We were greeted by the staff at the ground floor. As most of us had very little luggage we decided to carry it on our own. The main lobby of the hotel is at the 9th floor. It is quite a thing of beauty. Without any further delays, here is my Palladium Hotel Mumbai review.
The Check In
As we arrived an hour before the 2.00 pm check-in time we experienced a slight delay. The person at my counter was courteous and tried his best to give us a room as quickly he could. They never even raised the issue of our early arrival. When I got my key it was for 28th floor. The view from my room made up for any minor delay that happened at the check-in.
I was favorably impressed by the staff of the hotel. They were courteous at all times. If they would meet me in the corridors they would always greet me cheerfully. There was an issue with my key card, it would not work in the middle lift. When that happened first I was a bit confused. When I presented my problem to the front desk staff they requested if I could use the other lifts and I was fine with it.
The hotel looks quite posh and upmarket at the first glance and I sustained the same impression throughout my stay.
I had a gorgeous room with single beds. It was a large and well appointed room. There was a big flat screen TV with many channels. There was a mini bar in the room but a rule I stay away from minibars as they are so deadly expensive. The bed was comfortable, the pillows soft. They gave 4 half liter water bottles with compliments which was a good thing. There was a lot of tea (Twinings) in the room which has always been the best feature of any hotel in my dictionary. There was a fruit tray in the room which had apples. The work table was huge. There was a comfortable chair in the room as well to laze around.
And then this was the view from my room. I could happily sit on the large window sill and watch the world go by from my room.
The bathroom was huge. It could be used as an open bathroom but there was a partition which could be drawn as well. The bath tub was comfortable. The amenities in the bathroom were nice and what you would expect in a five star property. The only omission I saw was a weighing machine in the bathroom. There was ample hot water and the water pressure was good.
The only meal that I had at the hotel was the complimentary breakfast, They had a huge breakfast spread. I went in for South Indian fare and it was quite good. If you ordered something from the egg or dosa counter, you could tell your tabel number and it would be served to you. At the breakfast table I asked for Masala Chai and soon people sitting near me also started demanding the same. I can drink tea in various forms, including black, but if I had a choice I would take Masala Chai every time. I also ate namkeen vermicelli and it was done quite well. Overall, they have a good breakfast spread.
The Swimming Pool
I used the hotel swimming pool in the morning. At about 7.30 am I had the whole pool to myself. Attached to the changing room are jacuzzi, sauna and steam. The lady attendant who was present was very polite. The water felt a little cold in the morning but after a while I got used to it. It was fun to swim a few laps the first thing in the day.
The hotel has an upmarket feel to it but no snootiness when it comes to service. The lobby is grand and there was live music at night. The lifts are fast and the floor access is through the room key. The convention rooms are at the 8th floor. The lobby floral arrangements and the curios are quite pleasing to the eye.
This and That
The Palladium Hotel Mumbai has a rooftop bar Asilo. Hotel guests can go there without reservation but otherwise they expect a reservation. I went there to click a few pictures. I told the staff that I simply wanted to click a few pictures and they were cool with it. There are glass panels all around but still the view is quite amazing. When I was checking out I requested an hour’s extension which they happily granted us. It is small things like these that matter a lot to me.
My stay at Palladium Hotel Mumbai was booked by Tourism Authority of Thailand.