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Travel Tales from India and Abroad

Pleasantly Surprised with Passport Office New Delhi

Posted on March 6, 2009
Crowd Outside the Bhikaji Cama Place Passport Office New Delhi

I quite liked my experience of applying for the renewal of my passport at New Delhi. Dealing with government officials in India is no pleasure. I was wondering how should I go about getting my passport renewed. Some of my colleagues encouraged me to apply on-line. And that is what I did.

The official website for passport related information is quite comprehensive. It is easy to fill the form online and they give you an appointed time to present your form there. And you can choose a time that is convenient to you after the first one available.

They also have a checklist of proofs that are acceptable for residence, date of birth etc. One has to attach self-attested photocopies. Now last night I panicked. I knew I had to sign, but I was wondering if it has to be at a particular place, or if I have to write self-attested and then sign. So I hopped over to Indiamike late at night and asked the question. I came to know that I only had to worry about not signing over the text and can sign anywhere on the photocopied pages. I signed at the bottom of the pages and they have accepted the form.

There was another minor incident. I am extremely uncomfortable when I am facing the camera (my natural place is behind the camera) and I had to get my photograph clicked for the passport. The picture I had for the last ten years on my passport, I did not like it one bit. So I thought I can at least try to get a better one this time. When I went to the neighborhood market I found that my favorite photo shop was closed. I went up to a random one, got the picture clicked (I am a photographer’s nightmare) saw it on his LCD display, told him to print it and I will collect it in a while as I have some other errands to run in the market.

When I came back I realized that they had edited my picture (printed the copies too) by heaping a ton of makeup on my face. I hated it. I told them I never asked for any editing. They smiled and said some editing (their definition of some editing and mine don’t match) is normal. I didn’t wish to argue so I came home thinking I will have to live with this for next 10 years! Even dad agreed that I look horrible in those photographs. Thankfully I had not left this for the last day.

Now I am not very finicky about the way I look but yesterday I balked at the idea of pasting those pictures at my passport form and look at it for the next 10 years on and often. So I went to the market yesterday too (after a long meeting at office, the picture was that bad, not me kind) and got another picture clicked at a third studio. And I told them in very clear terms that I will not tolerate any editing. Then I called home to say I will be a little late because I wish to take another picture, everyone agreed, the first set of pictures were that bad! The consensus at home (led by me) is that the current set of pictures resemble me well and I am OK with it. I still remain a photographer’s nightmare.

So I set out today to the passport office, I had 11 am appointment. I was there at 10.40 and there was a mile long queue. I went up to the gate to see how my appointment would work. I figured out that people with appointments do not need to bother about the queue. But there was rush and lot of jostling around at the gate. At 10.45 the security guard (and what a tough job he has) asked the online appointees to form a separate queue. After a while, I was inside. In Hall 1 I could spot two counters catering to ‘Online applications.’ At one counter people had mobbed it and at the other there was a queue. I moved to the one that had queue. The time was 10.55. By 11.10 I was out, my application was submitted. Online counters are much less crowded than the token ones.

It was a single window process. The officer (very polite) quizzed me about my residence proof (I had many) and decided to accept my application after some persuasion. While I was at the window, an old man came asking about his pension! The officer told him the pension office was nearby very politely.

Let us see if getting the passport is also going to be smooth. But this definitely was a pleasant experience that I had with the passport office.

12 thoughts on “Pleasantly Surprised with Passport Office New Delhi”

  1. Anu says:
    March 6, 2009 at 5:52 pm

    Hi Mridula,yes, the passport system has improved like anything these days… i renewed mine last year here in bombay, and i just had to visit the nearest police station, where passport forms are accepted.. there was a small queue, and token numbers were given…. within an hour my work was done…. even the verification process was smooth… the police officers who visited our house were from the PRO section, and were extremely polite…. smooth sailing all through!!!Anu

    Reply
  2. Kalyan says:
    March 6, 2009 at 7:23 pm

    Getting my passport was a nightmare. I was studying at Roorkee then. My permanent address said Dhanbad, present said Roorkee and the Passport office was at Bareilly – which meant I had to push cash at three places. So, 4 police verifications, 2 emails, 3 phone calls and 8 months later, I received my passport. Hopefully, things are better now.

    Reply
  3. Alka says:
    March 7, 2009 at 4:48 am

    Ha! Ha! Ha! I can well imagine your expressions, when you had seen your “edited” photographs! I was just helpless with laughter imagining the whole thing! πŸ™‚

    Reply
  4. xanindia says:
    March 7, 2009 at 12:17 pm

    It’s really refreshing to note the hassle-free usage of internet in many things like this online application. No more long queue of people to deal with.

    Reply
  5. Hobo ........ ........ ........ says:
    March 7, 2009 at 12:39 pm

    Lucky you.But where is the photograph ?:))

    Reply
  6. Mridula says:
    March 7, 2009 at 4:16 pm

    Anu, many thanks for sharing your experience.Kalyan, I too had my first passport when I was in college and I went through an agent!Xanindia, thanks.Alka, you!!Hobo that picture will *never* find a way to this blog!

    Reply
  7. Sidhusaaheb says:
    March 7, 2009 at 7:10 pm

    I, too, don’t consider myself very photogenic.:)

    Reply
  8. Mridula says:
    March 8, 2009 at 8:54 am

    Sidhu, welcome to the club.

    Reply
  9. Fida says:
    March 9, 2009 at 3:13 pm

    Ha Ha Ha – They should have edited my photo – things changed, and we are not supposed to smile anymore on passport pics, needless to say when the photographer tells me not to laugh – I promptly crack up…the result, well, kind of a police mug shot.

    Reply
  10. Mridula says:
    March 10, 2009 at 4:48 am

    Fida, I have a little bit of smile on my face in the photo I finally used. I wonder if that would be a reason to refuse me passport πŸ™ I hope not.

    Reply
  11. indicaspecies says:
    March 11, 2009 at 1:15 pm

    And for us living in this part of the world, it’s a simple process to renew our passports at the Indian Embassy..

    Reply
  12. Mridula says:
    March 11, 2009 at 2:45 pm

    Indica, that sounds so easy. My update shows that police verufication is awaited now!

    Reply

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About Me

I am Mridula Dwivedi and I started this blog in 2005. It has been an amazing ride. I have visited 33 countries till date! I have worked with many tourism boards and prominent travel companies. My blog was featured on the BBC and the Guardian.

I did my Ph.D. from IIT Kanpur. I worked full time in academics till 2015! I quit my job as a professor, thinking I will take a break for one year, which turned into five.

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